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If your question isn’t answered below, contact us at support@amchessieclub.org.
Question: I requested a password and never received the email with my new password.
Answer: If it seems that you never received the email with your new password. We can set a temporary password for you. Once you get logged in, you can change the password to something of your choice. Contact Support by clicking the button at the top of this page.
Question: I forgot my password. How do I reset it?
Answer: This one is easy! Simply click “Request Password” on the login page and the system will email a new password to you.
Question: I never gave the club my email address, but now I need to use my email address to log in to my account. Who can I contact to add an email address to my club membership contact info?
Answer: Contact Support to add an email address.
Question: The second member of our household membership doesn’t have an email address on file, but would now like to add one in order to login to the member portal.
Answer: Contact Support to add an email address for that additional contact on the household membership.
Question: I requested a password and got the following message, “No account found with this email address.”
Answer: When requesting a password, the email address you enter must exactly match the email address we have on file for you. Check the 2023 Membership Directory to see which email address you provided to us. The email address found in the directory is the only address that will give you access to your membership account. If you need to update or correct that email address, contact Support.
Question: How can I change the email address on file with the club?
Answer: There are two ways to change the email address on file with the club:
Question: I successfully logged into my membership account, but don’t see how I can renew my account.
Answer: It is likely that you are part of a household membership and only one member of the household membership has admin rights in our new system to renew the membership. The primary member (first name listed) has those admin rights. To renew, you can either log in as the primary member or contact Support to change who is listed as the primary contact for the membership. Note: BOTH MEMBERS have access, but only one has admin rights to renew.
Question: I am an honorary lifetime member. I understand that I need to renew each year even though there is no fee to renew my membership. Why does it look like I need to enter credit/debit card information?
Answer: Your dues renewal fee appears to be $1 until you enter a discount code that will remove that $1 fee. Your discount code is: honorary. As soon as you enter that code, the fields to enter credit card information will disappear.
Question: In the past, I made donations to the national specialties and the ACC Charitable Trust when I renewed my membership. Can I still do that?
Answer: Yes, you can make donations. The process will be a bit different than it has been in the past. When you complete your renewal, you will automatically be redirected to our new Donations page. There, you can donate to the national specialties. If you’d like to donate to the ACC Charitable Trust, just scroll to the bottom of the page and click on the ACCCT logo. That will take you to the Trust’s donation page where you can donate money directly to different targeted funds at the Trust.